Frequently Asked Questions

How do I find a particular book?

Use the search bar at the top of our store to search by title, author or ISBN. If you need help, select the Chat button and ask our AI book assistant. It can help you search for a book or suggest suitable titles. You can also contact our team through the Contact Us form for further assistance.

How long does dispatch take?

Dispatch times depend on the title and supplier availability. Some books are ready sooner, while supplier-sourced books may take approximately 1–2 weeks to dispatch. We’ll provide updates if your order requires additional time.

How do preorders work?

Preorder products are clearly marked on their product pages. Most preorders are expected to dispatch within 3–4 weeks, unless a different timeframe is displayed. Publisher release dates and supplier availability can change, and we’ll notify you if the expected timing changes.

What happens if my order contains both preorder and in-stock books?

The complete order may be held until all items are available. If you need the in-stock books sooner, we recommend placing them in a separate order.

Will I receive tracking information?

When tracking is available, you’ll receive a dispatch confirmation containing the delivery details after your order has been shipped.

Can I change or cancel my order?

Contact us as soon as possible. We’ll try to assist, but changes or cancellations might not be possible once an order has entered processing or has been sent to a supplier.

What should I do if a book arrives damaged or incorrect?

Contact us with your order number and details of the issue. Please include photographs where relevant so we can assess the problem and assist you.

What is your returns policy?

Please review our Return and Refund Policy for eligibility, timeframes and return instructions.

Are payments secure?

Yes. Payments are processed through Shopify’s secure checkout, and Palmleaf Books does not receive your complete card details.