{"product_id":"becoming-a-master-manager","title":"Becoming a Master Manager","description":"\u003cp\u003ePreface iii\u003c\/p\u003e \u003cp\u003eIntroduction The Competing Values Approach to Management 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWhat \"Becoming\" A Master Manager Means 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Role of Character in Mastery 3\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe Evolution of Management Models 4\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEarly Twentieth Century: The Emergence of the Rational Goal Model and The Internal Process Model 4\u003c\/p\u003e \u003cp\u003eEarly to Mid-Twentieth Century: The Emergence of the Human Relations Model 7\u003c\/p\u003e \u003cp\u003eLate to Mid-Twentieth Century: The Emergence of the Open Systems Model 7\u003c\/p\u003e \u003cp\u003eLate Twentieth Century: The Emergence of Complexity and Integrative Assumptions 9\u003c\/p\u003e \u003cp\u003eEarly Twenty-First Century: Paradox, Connectivity, Sustainability, and Positive Organizations 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003eThe Competing Values Framework 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntegrating Ideas About Effectiveness 11\u003c\/p\u003e \u003cp\u003eThe Use of Opposing Models 12\u003c\/p\u003e \u003cp\u003eBehavioral Complexity and The Effectiveness of Managerial Leaders 13\u003c\/p\u003e \u003cp\u003eAction Imperatives and Competencies for Managers 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eLearning to Become a Master Manager 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCore Competency: \u003c\/i\u003eThinking Critically 18\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eGoing Public with Your Reasoning 18\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eThinking Critically 19\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eArgument Mapping 23\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eProviding Warrants 24\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eReflected Best-Self Portrait 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 1 Creating and Sustaining Commitment and Cohesion 28\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUnderstanding Self and Others 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment 1: \u003c\/i\u003eAnchors and Oars 29\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment 2: \u003c\/i\u003eYour Character as a Leader 30\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eUnderstanding Self and Others 32\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eUse the Johari Window to Analyze Behavior 38\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eHow to Receive Feedback 39\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eSolicit Feedback 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCommunicating Honestly and Effectively \u003c\/b\u003e41\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eCommunication Skills 41\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eCommunicating Honestly and Effectively 41\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eUsing the Left-Hand Column to Develop Your Communication Skills 47\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eUsing Reflective Listening to Move Thoughts and Feelings to the Right-Hand Column: The Case of Stacy Brock and Terry Lord 47\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDeveloping Your Reflective Listening Skills 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMentoring and Developing Others 48\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAssumptions about Performance Evaluations 48\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eMentoring and Developing Others 49\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eUnited Chemical Company 56\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eWhat Would You Include in the Performance Evaluation? 58\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDeveloping Your Capacity to Develop Others 58\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManaging Groups and Leading Teams 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAre You a Team Player? 59\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eManaging Groups and Leading Teams 60\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eStay-Alive Inc. 70\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eEthics Task Force 70\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eTeam-Building Action Plan 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManaging and Encouraging Constructive Conflict 72\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eHow Do You Handle Conflict? 72\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eManaging and Encouraging Constructive Conflict 73\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eZack’s Electrical Parts 80\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eWin as Much as You Can 81\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eManaging Your Own Conflicts 82\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 2 Establishing and Maintaining Stability and Continuity 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eOrganizing Information Flows 88\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eIdentifying Data Overload and Information Gaps 88\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eOrganizing Information Flows 89\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eDeciding What to Do with Data Inflows Using the Traffing Method 94\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eMaking Messages Clear, Concise, and Complete 95\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDirecting Your Own Data and Information Traffic 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWorking and Managing Across Functions 96\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eMapping Your Organization 96\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eWorking and Managing Across Functions 97\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eErrors in the Design? 102\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eStudent Orientation 102\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eExamining a Cross-Functional Team 103\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePlanning and Coordinating Projects 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eProject Planning 103\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003ePlanning and Coordinating Projects 104\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003ePlanning a Training Course 113\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eThe Job Fair 115\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eManaging Your Own Project 115\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMeasuring and Monitoring Performance and Quality 116\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eIdentifying Appropriate Performance Criteria 116\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eMeasuring and Monitoring Performance and Quality 116\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eImproving Performance in the Health Care Industry 121\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eDeveloping Education Performance Metrics 122\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eDeveloping Performance Metrics for Your Job 123\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEncouraging and Enabling Compliance 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eReactions to Methods of Encouraging Compliance 123\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eEncouraging and Enabling Compliance 124\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eStrategies Used by the United States to Increase Compliance 131\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eMoving Compliance Outside the Workforce 131\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eYour Organization’s Compliance Policies and Practices 132\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 3 Improving Productivity and Increasing Profitability 136\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDeveloping and Communicating A Vision 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eHow You Develop and Communicate Vision 137\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eDeveloping and Communicating a Vision 137\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eDoug Fecher, Wright-Patt Credit Union 143\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eCrafting Your Leadership Story 145\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eEnvisioning Your Career 146\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSetting Goals and Objectives 146\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eIdentifying Your Personal Goals 146\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eSetting Goals and Objectives 147\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eObjectives Don’t Work for Me 153\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eCreating an Implementation Plan 155\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eEvaluating the Use of Goal Setting in Your Organization 155\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMotivating Self and Others 156\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eWhen Are You the Most Motivated and Productive? 156\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eMotivating Self and Others 156\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eFrom Motivated to Demotivated in 60 Seconds 164\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eEmpowerment and Engagement 165\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eWhen Are You and Your Colleagues the Most Motivated and Productive? 167\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDesigning and Organizing 168\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAssessing Organizational Culture 168\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eDesigning and Organizing 168\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eResponding to Environmental Challenges 179\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eUSPS: Prescribe a Possible Future 179\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eUnderstanding the Design of Your Company 180\u003c\/p\u003e \u003cp\u003e\u003cb\u003eManaging Execution and Driving For Results 180\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eYour Leadership Task Orientation 180\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eManaging Execution and Driving for Results 181\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eExecution and Results in a Crisis Situation 188\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eExamining the Impact of a New CEO on Execution and Results 188\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eKnow Your Time 189\u003c\/p\u003e \u003cp\u003e\u003cb\u003eModule 4 Promoting Change and Encouraging Adaptability 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUsing Power and Influence Ethically and Effectively 194\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eWho Is Powerful? 194\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eUsing Power Ethically and Effectively 194\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003e“I Hope You Can Help Me Out”: Don Lowell Case Study 202\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eThe Big Move 203\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eBuilding Your Power Base by Changing Your Influence Strategy 204\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChampioning and Selling New Ideas 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eThe Presenter’s Touch: You May Have It but Not Know It 205\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eChampioning and Selling New Ideas 205\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eApplying Communication Tools to Evaluate a Presentation 215\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eImproving a Memo Requesting Additional Personnel 215\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eYou Be the Speaker 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003eFueling and Fostering Innovation 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eAre You a Creative Thinker? 217\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eFueling and Fostering Innovation 218\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eCreativity and Managerial Style 224\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eEncouraging Creative Thinking 225\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication 1: \u003c\/i\u003eImport an Idea 225\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication 2: \u003c\/i\u003eNew Approaches to the Same Old Problem 226\u003c\/p\u003e \u003cp\u003e\u003cb\u003eNegotiating Agreement and Commitment 226\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eHow Effective Are You at Negotiating Agreement? 226\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eNegotiating Agreement and Commitment 227\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eYour Effectiveness as a Negotiator 231\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eStanding on the Firing Line 232\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eNegotiating at Work 234\u003c\/p\u003e \u003cp\u003e\u003cb\u003eImplementing and Sustaining Change 234\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eChanges in My Organization 234\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eImplementing and Sustaining Change 235\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eReorganizing the Legal Division 243\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice: \u003c\/i\u003eUnderstanding Your Own Influence 244\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003ePlanning a Change 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003eConclusion Integration and the Road to Mastery 248\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAssessment: \u003c\/i\u003eReexamining Your Personal Competencies 249\u003c\/p\u003e \u003cp\u003e\u003ci\u003eLearning: \u003c\/i\u003eIntegration and the Road to Mastery 250\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAnalysis: \u003c\/i\u003eLooking for Behavioral Complexity and Lift 260\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice 1: \u003c\/i\u003eGenerating Lift to Support a Planned Change 261\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePractice 2: \u003c\/i\u003eDeveloping Virtuous Habits 261\u003c\/p\u003e \u003cp\u003e\u003ci\u003eApplication: \u003c\/i\u003eYour Strategy for Mastery 262\u003c\/p\u003e \u003cp\u003eIndex I-1\u003c\/p\u003e","brand":"Rachel E. 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