{"product_id":"dealing-with-the-tough-stuff","title":"Dealing With The Tough Stuff","description":"\u003cp\u003e\u003cb\u003eYOUR ESSENTIAL GUIDE TO HANDLING DIFFICULT CONVERSATIONS AT WORK\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eBased on psychological theory and in-the-trenches practice, this second edition of the bestselling \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively.  \u003c\/p\u003e\u003cp\u003eAvoiding tough conversations can be extremely costly for managers, staff and the business as a whole. Authors Darren Hill, Alison Hill and Dr Sean Richardson offer a proven approach for understanding what makes people tick and helping leaders develop the human skills needed to manage effectively.  \u003c\/p\u003e\u003cp\u003eWith new chapters added to keep pace with the challenges of today's fast-paced and often fragmented workplace, this fully revised second edition includes a wealth of material for overcoming common problems. Discover how to lead key conversations with:  \u003c\/p\u003e\u003cul\u003e \u003cli\u003etools to depersonalise tough feedback\u003c\/li\u003e \u003cli\u003etactics to deal with a workforce that is offsite\u003c\/li\u003e \u003cli\u003etips for dealing with conflict during times of rapid change\u003c\/li\u003e \u003cli\u003eadvice to manage immediate crises\u003c\/li\u003e \u003cli\u003estrategies to overcome anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003etechniques for finding the best way to be assertive—in any situation.\u003c\/li\u003e \u003c\/ul\u003e  \u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your go-to handbook on human behaviour and effectively navigating challenging conversations at work.\u003c\/p\u003e","brand":"Sean Richardson","offers":[{"title":"Default Title","offer_id":42855409844285,"sku":"9780730327004","price":25.16,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9780730327004_8767478f-f3d4-472e-a6c7-6dc4685fd4d8.jpg?v=1766950986","url":"https:\/\/www.palmleaf.com.au\/products\/dealing-with-the-tough-stuff","provider":"Palmleaf","version":"1.0","type":"link"}