{"product_id":"presenting-service","title":"Presenting Service","description":"\u003cp\u003e\u003cb\u003eA DETAILED APPROACH TO PROVIDING SERVICE IN RESTAURANTS AND FOODSERVICE OPERATIONS\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eService starts when a customer walks into a restaurant and doesn't end until he or she walks out. \u003cb\u003e\u003ci\u003ePresenting Service, Second Edition,\u003c\/i\u003e\u003c\/b\u003e is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience.  \u003c\/p\u003e\u003cp\u003ePacked with checklists, objectives, key terms, and chapter summaries and reviews, this \u003cb\u003e\u003ci\u003eSecond Edition\u003c\/i\u003e\u003c\/b\u003e features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eA new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining\u003c\/li\u003e  \u003cli\u003eA new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining\u003c\/li\u003e  \u003cli\u003eCustomer Service and Foodservice Security boxes that identify tips and best  practices for handling customer and security issues\u003c\/li\u003e  \u003cli\u003eA new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server\u003c\/li\u003e \u003c\/ul\u003e","brand":"Valentino Luciani","offers":[{"title":"Default Title","offer_id":42855414431805,"sku":"9780471475781","price":197.96,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9780471475781_55c61417-dec0-499f-bea8-89add25649ba.jpg?v=1766951133","url":"https:\/\/www.palmleaf.com.au\/products\/presenting-service","provider":"Palmleaf","version":"1.0","type":"link"}