{"product_id":"seamless","title":"Seamless","description":"\u003cp\u003eThe way people shop and buy has fundamentally changed. Through the unique lens of the Hero's Journey, \u003ci\u003eSeamless\u003c\/i\u003e takes readers on a tour de transformation of buyers and businesses in the digital era.\u003cbr\u003e \u003cb\u003eBrian Halligan, co-founder and CEO, Hubspot, NYSE: HUBS\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eWhen the unstoppable force of Anders' furious futurist's intellect crashes into the immovable object of his mother's sense of family and tradition, sparks fly. Our hero's journey turns out to be anything but seamless. It holds lessons for all of us pushing the digital envelope in a persistently analogue world.\u003cbr\u003e \u003cb\u003eMike Hanley, Head of Digital Communications, World Economic Forum\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eAnders has never been one to settle and as a result, we are all benefactors of his restless, curious nature, of his fresh ideas, well-plotted hypotheses and that ingenious way he wraps up the past, present and future into a timely, mind-bending bundle for readers to unpack.\u003cbr\u003e \u003cb\u003eLisa Messenger, founder and editor-in-chief of Collective Hub\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eThe future doesn't unfold seamlessly—often, it's a slap in the face. How do we shed the scar tissue keeping us locked in the status quo? Transformation can be restorative or destructive—the difference is in the approach. The future belongs to those brands that are able to weave together the past, the present and the future into a seamless and inspirational hero's journey.  \u003c\/p\u003e\u003cp\u003e\u003ci\u003eSeamless\u003c\/i\u003e provides the antidote to the friction, inconvenience, arrogance and grating seams that turn customers away and cement organisational inertia. In this insightful book, author and futurist Anders Sörman-Nilsson shows you how to smooth transitions, integrate disparate channels and give your customers the streamlined experience they crave. \u003c\/p\u003e\u003cp\u003eThis is your handbook for achieving a seamless future for your brand. Learn how to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003edesign transformative customer journeys\u003c\/li\u003e \u003cli\u003eturn your customers into fans and brand advocates\u003c\/li\u003e \u003cli\u003euse your stories to develop your brand personality\u003c\/li\u003e \u003cli\u003eovercome futurephobia to inspire transformational business growth.\u003c\/li\u003e \u003c\/ul\u003e  \u003cp\u003eThe future belongs to those who can adapt, evolve, and embrace the future, while at the same time keeping an eye to the present and the past. \u003ci\u003eSeamless\u003c\/i\u003e provides on-the-ground perspective and critical guidance for thriving in a changing digital world.\u003c\/p\u003e","brand":"Anders Sorman-Nilsson","offers":[{"title":"Default Title","offer_id":42855426293821,"sku":"9780730332855","price":26.96,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9780730332855_b45856ec-92b0-4ac5-9ba7-3966cb0a0132.jpg?v=1766951391","url":"https:\/\/www.palmleaf.com.au\/products\/seamless","provider":"Palmleaf","version":"1.0","type":"link"}