{"product_id":"the-art-of-client-service","title":"The Art of Client Service","description":"\u003cp\u003e\u003cb\u003ePRAISE FOR THE ART OF CLIENT SERVICE\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e“Show me an account person who can deliver even half of the qualities Robert outlines in this book and I’ll double their salary and hire them on the spot. Ignore this book at your peril. It’s a gem that every agency person, and every client should read.”\u003cbr\u003e \u003cb\u003e—Don Neal, \u003c\/b\u003eFounder and CEO, 360 Live Media \u003c\/p\u003e\u003cp\u003e“The best businesses solve for the customer. Robert Solomon gets that. \u003ci\u003eThe Art of Client Service \u003c\/i\u003eis a great guide for marketers and managers looking to evolve their way of thinking to meet the needs of new customer expectations.”\u003cbr\u003e \u003cb\u003e—Brian Halligan, \u003c\/b\u003eCo-founder and CEO, HubSpot \u003c\/p\u003e\u003cp\u003e“In an industry where excellent client service separates the good from the great and can alter the fate of an agency, Robert Solomon’s \u003ci\u003eThe Art of Client Service \u003c\/i\u003eshould be considered obligatory reading for all client facing advertising executives. Solomon succinctly imparts both applicable and actionable advice for professionals at all levels of the business. His book is nothing short of indispensable.”\u003cbr\u003e \u003cb\u003e—Elizabeth Furze, \u003c\/b\u003eManaging Partner, AKA NYC \u003c\/p\u003e\u003cp\u003e“For at least the past five years, every employee of DiMassimo Goldstein gets a computer, a chair and a copy of \u003ci\u003eThe Art of Client Service \u003c\/i\u003eby Robert Solomon. If they read it and put its principles into action, we let them stay.”\u003cbr\u003e \u003cb\u003e—Mark DiMassimo, \u003c\/b\u003eChief, DiMassimo Goldstein \u003c\/p\u003e\u003cp\u003e“\u003ci\u003eThe Art of Client Service \u003c\/i\u003eis, quite simply, the only book account people need to understand what it takes to build and maintain great client relationships in the advertising, marketing, digital and social media worlds. Robert Solomon has distilled a long, successful career into an insightful, entertaining and deceptively powerful little book that is required reading for every member of Brandmuscle’s client service team.”\u003cbr\u003e \u003cb\u003e—Clarke Smith, \u003c\/b\u003eChief Strategy Officer, Brandmuscle\u003c\/p\u003e","brand":"Ian Schafer","offers":[{"title":"Default Title","offer_id":42855466631229,"sku":"9781119227823","price":51.26,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9781119227823_2ee4a392-89b1-4f46-9b65-bb1537c236c3.jpg?v=1766952643","url":"https:\/\/www.palmleaf.com.au\/products\/the-art-of-client-service","provider":"Palmleaf","version":"1.0","type":"link"}