{"product_id":"the-conflict-resolution-training-program","title":"The Conflict Resolution Training Program","description":"\u003ci\u003eThe Conflict Resolution Training Program Participant's Workbook\u003c\/i\u003e offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. \u003cbr\u003e  Authors Prudence Bowman Kestner and Larry Ray have years of experience conducting conflict-resolution trainings and seminars with a wide variety of organizations. Together they developed the Participant's Workbook based on their highly successful Conflict Resolution Training Program. The workbook includes valuable lessons on multi-option dispute resolution, conflict and conflict management, communication skills, values, perspectives, creativity, consensus, negotiation, mediation, and arbitration. \u003ci\u003eThe Conflict Resolution Training Program\u003c\/i\u003e includes  \u003cul\u003e \u003cli\u003eAn exploration of such critical issues as stereotyping, perspectives, and power\u003c\/li\u003e \u003cli\u003eA description of how creativity is of vital importance for resolving conflicts\u003c\/li\u003e \u003cli\u003eSuggestions for honing communication skills such as empathic listening, questioning, validating, reframing, and nonverbal communication\u003c\/li\u003e \u003cli\u003eA proven multi-option approach to dispute resolution\u003c\/li\u003e \u003cli\u003eRecommendations for dealing with crisis, the nature of conflict, styles of conflict management, and impasse\u003c\/li\u003e \u003cli\u003eAn explanation of the distinction between positions and issues\u003c\/li\u003e \u003cli\u003eDetailed descriptions of the stages of mediation\u003c\/li\u003e \u003cli\u003eRole plays for learning mediation skills  \u003cp\u003e\u003cbr\u003e \u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e","brand":"Larry Ray","offers":[{"title":"Default Title","offer_id":42839087251517,"sku":"9780787955816","price":56.66,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9780787955816_99c71a46-5df1-4616-8797-5dff634a6de5.jpg?v=1766954101","url":"https:\/\/www.palmleaf.com.au\/products\/the-conflict-resolution-training-program","provider":"Palmleaf","version":"1.0","type":"link"}