{"product_id":"the-customer-excellence-enterprise","title":"The Customer Excellence Enterprise","description":"\u003cp\u003e\"Whether you are trying to reduce customer churn, to create a case for change in your organization, or to understand how to drive your existing CX program to the next level, \u003ci\u003eThe Customer Excellence Enterprise\u003c\/i\u003e is a must read. In a world where consumer experiences are increasingly driving expectations and setting standards for B2B interactions, Simmons and DeWitt’s book offers a compelling view on why customer-centric enterprises will win and deliver superior business results. This is where the B2B world is heading, be prepared!\"\u003cbr\u003e—\u003cb\u003eRiccardo Porta\u003c\/b\u003e, Global Director for CX, DOW\u003c\/p\u003e \u003cp\u003e\"Simmons and DeWitt lay out many of the principles that anyone serving a customer would be wise to read and rightly call for a relentless focus on customer-centricity for leaders everywhere.\"\u003cbr\u003e—\u003cb\u003eTracey Brown\u003c\/b\u003e, Executive Vice President and President of Walgreens Retail and Chief Customer Officer\u003c\/p\u003e \u003cp\u003e“\u003ci\u003eThe Customer Excellence Enterprise\u003c\/i\u003e is more than a book; it's a compass for organizations navigating today's interconnected marketplace with authenticity and purpose. In an era defined by digital connectivity and heightened customer expectations, Simmons and DeWitt's insights offer a timely reminder of the power of helpfulness in driving sustainable business growth. Their work is a practical guide for leaders committed to restoring humanity, integrity, and excellence in customer relationships.”\u003cbr\u003e—\u003cb\u003eBradley Kruger\u003c\/b\u003e, Enterprise VP Patient Experience, Volunteer \u0026amp; Guest Services, Advocate Health\u003c\/p\u003e","brand":"Tom DeWitt","offers":[{"title":"Default Title","offer_id":42818267938877,"sku":"9781394253685","price":42.26,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9781394253685_8c1b96bd-7198-42f7-b2ec-b5dbe700b411.jpg?v=1766918079","url":"https:\/\/www.palmleaf.com.au\/products\/the-customer-excellence-enterprise","provider":"Palmleaf","version":"1.0","type":"link"}