{"product_id":"the-customer-success-professionals-handbook","title":"The Customer Success Professional's Handbook","description":"\u003cp\u003ePraise for THE \u003cb\u003eCUSTOMER SUCCESS\u003c\/b\u003e PROFESSIONAL'S HANDBOOK\u003c\/p\u003e \u003cp\u003e\"In the Age of the Internet that ushered in this century, product was still king, and the product manager was the role around which everything else revolved. Today we are in the Age of the Customer, where the customer is king, and the role around which everything else must revolve is the customer success manager. This is a new role, and that makes \u003ci\u003eThe Customer Success Professional's Handbook\u003c\/i\u003e a timely and welcome contribution across the globe. It is comprehensive, accurate, and incredibly well informed, making it a 'must-read' for anyone performing, managing, or entering the profession.\"\u003cbr\u003e\u003cb\u003e—Geoffrey A. Moore,\u003c\/b\u003e Author, \u003ci\u003eCrossing the Chasm\u003c\/i\u003e and\u003ci\u003e Zone to Win\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Ashvin and Ruben have created an all-in-one guidebook for creating customers for life. This is required reading for anyone in the customer success profession.\"\u003cbr\u003e\u003cb\u003e—Nick Mehta,\u003c\/b\u003e CEO, Gainsight, Co-Author, \u003ci\u003eCustomer Success\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Ashvin and Ruben do an incredible job of taking you step-by-step to define and build a successful CS Organization. It is a must-read for any founder, CEO, executive, and customer success professional.\"\u003cbr\u003e\u003cb\u003e—Christina Kosmowski,\u003c\/b\u003e VP, Global Head of Customer Success, Slack\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eThe Customer Success Professional's Handook\u003c\/i\u003e teaches you how to scale Customer Success, drive up NPS and revenue retention, and get out ahead of the competition. Customer Success should be a science and not just an art. The \u003ci\u003eHandbook\u003c\/i\u003e helps you realize that.\"\u003cbr\u003e\u003cb\u003e—Jason M. Lemkin,\u003c\/b\u003e SaaStr CEO and Founder\u003c\/p\u003e \u003cp\u003e\"This one-of-a-kind guide from leading experts. . . provides practitioners with actionable insights and advice to help them drive growth for their companies and succeed in their careers.\"\u003cbr\u003e\u003cb\u003e—Yamini Rangan,\u003c\/b\u003e Chief Customer Officer, Dropbox\u003c\/p\u003e \u003cp\u003e\". . . the most comprehensive book that's ever been written on the critical steps for successfully implementing CS at scale. . . the \u003ci\u003eHandbook\u003c\/i\u003e not only communicates what needs to be done but how and why. . . a book that should be in the minds and on the desk of every CS professional.\"\u003cbr\u003e\u003cb\u003e—J.B. Wood,\u003c\/b\u003e President and CEO, TSIA\u003c\/p\u003e \u003cp\u003e\"Business Success = Customer Success. When companies realize this truth, they'll want this handbook!\"\u003cbr\u003e\u003cb\u003e—Therese Tucker,\u003c\/b\u003e CEO and Founder, BlackLine\u003c\/p\u003e \u003cp\u003e\"This is a straight-up cookbook for one of the most important recipes in business growth today—the customer success organization.\"\u003cbr\u003e\u003cb\u003e—Jay Simons,\u003c\/b\u003e President, Atlassian\u003c\/p\u003e","brand":"Ruben Rabago","offers":[{"title":"Default Title","offer_id":42857015541821,"sku":"9781119624615","price":47.66,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9781119624615_76716512-8d7f-4fa3-a5a7-a076261325b7.jpg?v=1767040782","url":"https:\/\/www.palmleaf.com.au\/products\/the-customer-success-professionals-handbook","provider":"Palmleaf","version":"1.0","type":"link"}