{"product_id":"the-experience","title":"The Experience","description":"\u003cp\u003e\u003cb\u003ePraise for THE EXPERIENCE\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003e\"\u003ci\u003eThe Experience\u003c\/i\u003e book accurately depicts the ingredients needed to create an exceptional customer experience. I found the road map in the book to be clear, insightful and relevant to the retail world as well as any organization that desires to create a strong relationship with clients and consumers.\" \u003cbr\u003e—\u003cb\u003eJoe Scarlett,\u003c\/b\u003e Retired Chairman and CEO, Tractor Supply Company  \u003c\/p\u003e\u003cp\u003e\"If you don't make the customer the priority of your product and delivery, you will fail at whatever efforts you make. \u003ci\u003eThe Experience\u003c\/i\u003e is a remarkable expression of the details of growing a business or institution by making the connection with the customer your focal point.\" \u003cbr\u003e—\u003cb\u003eJimmy Draper,\u003c\/b\u003e President Emeritus, LifeWay  \u003c\/p\u003e\u003cp\u003e\"I've worked with hundreds of organizations on customer service improvement initiatives. I can tell you that if you follow the blueprint offered here by Bruce and Brian, your organization will create an Experience that drives intense customer loyalty.\" \u003cbr\u003e—\u003cb\u003eDennis Snow,\u003c\/b\u003e Former Manager at the Disney Institute, President, Snow \u0026amp; Associates  \u003c\/p\u003e\u003cp\u003eInside, you'll find: \u003c\/p\u003e\u003cul\u003e \u003cli\u003e The I. C.A.R.E Principles and the \"Disney-inspired\" Non-Negotiables for each principle that every excellent brand must deliver\u003c\/li\u003e \u003cli\u003e Access to the interactive Experience Quotient tool to identify your 12 greatest opportunities for improvement\u003c\/li\u003e \u003cli\u003e Quotient Questions that promote in-depth reflection on each of the Non-Negotiables\u003c\/li\u003e \u003cli\u003e Actionables providing \"try this\" tips for ascending to the next level on the experience hierarchy\u003c\/li\u003e \u003cli\u003e Step-by-step instructions for completing the One Level challenge to quickly develop a better customer experience\u003c\/li\u003e   \u003cp\u003eWhen your customers walk through your doors or access your service-oriented products, they should leave the outside world and become immersed in the world of your brand. Few businesses have reached this Disney-like level of success, but now, with \u003ci\u003eThe Experience\u003c\/i\u003e, anyone with the right level of commitment can achieve excellence.\u003c\/p\u003e\n\u003c\/ul\u003e","brand":"Brian Church","offers":[{"title":"Default Title","offer_id":42854575177789,"sku":"9781119028659","price":42.26,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9781119028659_682d2f3e-ad9c-4f3c-97c9-f94285bc7be9.jpg?v=1766914937","url":"https:\/\/www.palmleaf.com.au\/products\/the-experience","provider":"Palmleaf","version":"1.0","type":"link"}