{"product_id":"winning-at-service-lessons-from-service-leaders","title":"Winning at Service: Lessons from Service Leaders","description":"This book reveals the Secrets to Service Success by analyzing four service companies\u003cbr\u003e that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.\u003cp\u003e\u003cstrong\u003eAuthors:\u003c\/strong\u003e Waldemar Schmidt, Gordon Adler, Els van Weering\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Hardcover\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePages:\u003c\/strong\u003e 208\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9780470848234\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePublication date:\u003c\/strong\u003e 20030114\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":43541976809533,"sku":"9780470848234","price":78.26,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/7689\/2989\/files\/9780470848234.jpg?v=1788300757","url":"https:\/\/www.palmleaf.com.au\/products\/winning-at-service-lessons-from-service-leaders","provider":"Palmleaf","version":"1.0","type":"link"}