Customer Communities

Praise for CUSTOMER COMMUNITIES

“For over a decade the Gainsight team has pioneered community approaches which have launched and scaled hundreds of successful brand communities. Customer Communities is amongst the best collection of modern practices to building thriving communities which actually succeed today. Buy it, read it, apply it.”
—Richard Millington, Founder, FeverBee

“Nick Mehta has collaborated with communities around the globe to create an eye-opening body of work that every leader must take to heart. Customer Communities presents a new paradigm for success defined by the interdependence of company, customers, and the world around us. It returns us to the fundamental truth that ‘we are all in this together.’”
—Maria Martinez, Chief Operating Officer, Cisco

“Customer communities are much more than online message boards run by one department. This book explains why connecting stakeholders online and offline in meaningful ways creates massive leverage across every part of your company. Best of all, you can do it without community members feeling your org chart.”
—Jim Roth, President of Customer Success, Salesforce