Introduction to Information Systems, International Adaptation

Preface v

1 Introduction to Information Systems 1

2 Organizational Strategy, Competitive Advantage, and Information Systems 34

3 Ethics and Privacy 70

4 Information Security 91

5 Data and Knowledge Management 124

6 Telecommunications and Networking 163

7 E-Business and E-Commerce 197

8 Wireless, Mobile Computing, and Mobile Commerce 232

9 Social Computing 264

10 Information Systems within the Organization 296

11 Customer Relationship Management and Supply Chain Management 320

12 Business Analytics 353

13 Acquiring Information Systems and Applications 386

14 Artificial Intelligence 410

Technology Guide 1 Hardware 451

Technology Guide 2 Software 469

Technology Guide 3 Cloud Computing 477

Appendix Apply the Concept Activities 504

Company Index 551

Subject Index 558