Operations and Supply Chain Management

PREFACE x

1 Introduction to Operations and Supply Chain Management 1

S1 Operational Decision-Making Tools: Decision Analysis 32

2 Quality Management 52

3 Statistical Process Control 106

S3 Operational Decision-Making Tools: Acceptance Sampling 149

4 Product Design 158

5 Service Design 190

6 Processes and Technology 224

7 Capacity and Facilities Design 254

S7 Operational Decision-Making Tools: Facility Location Models 293

8 Human Resources 313

S8 Operational Decision-Making Tools: Work Measurement 345

9 Project Management 362

10 Supply Chain Management Strategy and Design 415

11 Global Supply Chain Procurement and Distribution 445

S11 Operational Decision-Making Tools: Transportation and Transshipment Models 471

12 Forecasting 494

13 Inventory Management 553

S13 Operational Decision-Making Tools: Simulation 590

14 Sales and Operations Planning 606

S14 Operational Decision-Making Tools: Linear Programming 643

15 Resource Planning 676

16 Lean Systems 717

17 Scheduling 750

APPENDIX A Normal Curve Areas 785

APPENDIX B Solutions to Odd Problems 786

INDEX 792