Operations and Supply Chain Management for MBAs

Preface xiii

Part 1 Strategy and Execution

1 Operations and Supply Chain Strategy for Competitiveness 2

2 Executing Strategy: Project Management 46

Part 2 Output and Process Planning

3 Designing the Output and its Delivery Process 90

4 Capacity and Scheduling 138

5 Strategic Management of Supply Chains 176

6 Supply Chain Planning and Analytics 229

Part 3 Managing and Improving the Process

7 Monitoring and Controlling the Processes 276

8 Process Improvement: Six Sigma 302

9 Process Improvement: Lean 339

Cases C-1

Area Under the Normal Distribution A-1

Glossary G-1

Index I-1