The Customer Excellence Enterprise

"Whether you are trying to reduce customer churn, to create a case for change in your organization, or to understand how to drive your existing CX program to the next level, The Customer Excellence Enterprise is a must read. In a world where consumer experiences are increasingly driving expectations and setting standards for B2B interactions, Simmons and DeWitt’s book offers a compelling view on why customer-centric enterprises will win and deliver superior business results. This is where the B2B world is heading, be prepared!"
—Riccardo Porta, Global Director for CX, DOW

"Simmons and DeWitt lay out many of the principles that anyone serving a customer would be wise to read and rightly call for a relentless focus on customer-centricity for leaders everywhere."
—Tracey Brown, Executive Vice President and President of Walgreens Retail and Chief Customer Officer

“The Customer Excellence Enterprise is more than a book; it's a compass for organizations navigating today's interconnected marketplace with authenticity and purpose. In an era defined by digital connectivity and heightened customer expectations, Simmons and DeWitt's insights offer a timely reminder of the power of helpfulness in driving sustainable business growth. Their work is a practical guide for leaders committed to restoring humanity, integrity, and excellence in customer relationships.”
—Bradley Kruger, Enterprise VP Patient Experience, Volunteer & Guest Services, Advocate Health